Faculty Research - Operations & Information Management

Daminni Grover- Assistant Professor (IT)

Academic Papers:

•  “Transforming Education”, Indian Management, Journal of the All India Management Association, New Delhi. 47(8), p.46-52.
•  “Implementing e-CRM in Organizations: Trends, Benefits and Critical Issues”, Management of Change, Journal of IILM Institute for Higher Education, New Delhi. 11(2), p.207-220.
•  “Reaching out to the Public – E-Governance Major Initiatives”, Management Review, Journal of the Delhi Management Association, Jan-June (35), p. 16-25.
•  “Quality Management in Higher Education – ISO 9001:2000 Certification”, The Edge, magazine of IILM Institute for Higher Education, New Delhi April(5), No. 2, p. 46-49.
•  Grover, Daminni (2006) “A new Agenda beyond E-Governance”, Indian Management, Journal of the All India Management Association, New Delhi. 45(11), p. 73-77.
• Grover, Daminni (2006) “Strategic Role of CIO in Organisations” Management Review, Journal of the Delhi Management Association, July-September (32), p. 6-8.
• Grover, Daminni (2006) “No forgetting country cousins in taking IT leap”, The Edge, magazine of IILM Institute for Higher Education, New Delhi, 4(3), No. 2, p. 26-28.

Grover, Daminni (2005) “Does Internet Affect Sociability?”, The Edge, magazine of IILM Institute for Higher Education, New Delhi, 5(2), No. 2-3, p. 27.