Introduction to International Hospitality Administration
Hospitality is all about offering warmth to someone who looks for help at a strange or unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels, restaurants, catering, inn, resorts or clubs who make a vocation of treating tourists.Keeping all these things in mind IILM started this programme on July, 2008.
Indian hotel industry is facing a mismatch between the demand and supply of rooms leading to higher room rates and occupancy levels. With the privilege of hosting Commonwealth Games 2010 there is more demand of rooms in five star hotels. This has led to the rapid expansion of the sector.
Challenges of Hospitality Industry
Shortage of skilled employees: One of the greatest challenges plaguing the hospitality industry is the unavailability of quality workforce in different skill levels. Some of the services required in the tourism and hotel industries are highly personalized, and no amount of automation can substitute for personal service providers.
Do you thrive in high-pressure zones where every day presents new, sometimes bizarre, challenges? Are you friendly and enjoy meeting new people? A career in hospitality is for you.
Program Information Sheet
B.A. International Hospitality Administration (B.A - IHA)
This innovative program from IGNOU incorporating courses of AH&LEI courses is a first of its kind in the learning system. It combines the strength of both IGNOU and AH&LEI in providing suitable programs for socio-economic benefit, through education. It incorporates the flexibility of distance and continuing education with conventional learning system and provides for face-to-face interaction through its program centers, for both theory and practical. Internship (Industrial Exposure Training) is an integral part of the program.
Program Structure and Other Details |
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| Name of the Programme | B.A. International Hospitality Administration |
| Number of Credits | 120 |
| Level of the Programme | Under-graduate |
| Duration | 3 Years (Including six months Internship) |
| Program Commencement | July, 2010 |
| Medium of Instruction | English |
Eligibility: A pass in 10+2 Higher Secondary Examinations |
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Courses in the Degree Programme
| AH & LEI Course | IGNOU Courses |
| Food Production Principles | Foundation Course in Tourism |
| Food & Beverage Service | Management in Tourism |
| Housekeeping Management | Communication skill in English |
| Front Office Procedures | Understanding International Tourists |
| International Hotel Management | Human Resources Development |
| Supervision in the Hospitality Industry | |
| Resort Management | |
| Security & Loss Prevention Management | |
| Hospitality Sales & Marketing | |
| Convention Management & Service |
On successful completion of the course the students would get
Degree from IGNOU
Diploma from AHLEI
10 Certificates from AHLEI
The course is designed to ensure that students who pass out are fully employable in the hospitality industry.
Scope of opportunities on completion of the course
Hotels,Restaurants,Fast Food Joints
Airlines
Travel Agencies
Cruise Liners
Corporate Catering
Corporate Housekeeping
Public Relations
Multinationals
Hospitals
Call Centre
Academics
Entrepreneurship
Casinos and Clubs
Spas
Placement
2010 Industrial Training (1st yr students)
Oberoi,New Delhi
Trident Gurgaon
Hyatt,New Delhi
Ramada Plaza,New Delhi
Mariott Gurgaon
ITC Fortune Gurgaon
Park Plaza Gurgaon
Radissson Suites Gurgaon
Vista Park Gurgaon
Final placement of 2008 batch
Oberoi,New Delhi
Mariott Gurgaon
ITC Fortune
Admission Process
The application form for the course can be downloaded from the website www.iilm.edu. The duly filled form along with Rs 550 to be submitted at the admission office.The selection will be on the basis of a personal interview.selected candidates would be sent offer letter.on receiving the offer letter the students are required to pay the fees and submit their certificates
Faculty Profile
Mr.A.k. Sriram
Worked with the National Council for Hotel Management and Catering Technology, India in the capacity of Executive Officer, Finance and Administration. Was primarily engaged in policy framework, planning and implementation of human resource development projects for hospitality sector and tourism sector in close association with Ministry of Tourism, Government of India.
Worked in various capacities with the Ministry of Tourism and Ministry of Civil Aviation, Government of India. Was mainly involved in evaluation of new tourism and aviation projects for the Ministry involving investment decisions for the new proposals.
He is presently teaching tourism
Chetna Khaneja, Sr. Lecturer
Chetna Khaneja did her diploma in Hotel Management, Catering & Nutrition from I.H.M. Pusa, New Delhi. She is also a graduate from Delhi University. She has 5 years of teaching experience. She has 5years experience in Hotel Holiday Inn, New Delhi and 2 years experience in Hotel Sea Princess, Bombay. Before joining IILM she has taught at IIHM and Rai university worked as area manager for a leading Housekeeping firm handling MNC's like Microsoft, NIIT and PVR cinemas etc. She is presently teaching Housekeeping and front office.
AHLEI certified trainer
Ms. Meera Khanna: Consultant Senior Lecturer
Ms. Meera Khanna is a Hospitality Management Graduate from the Thames Valley University, London. On successful completion of the 4 year Degree in Hospitality Management in 2002, Meera enrolled herself for MA Hospitality Management, from the University of Derby, UK, which she completed in 2003. She is also an Associate member of world's leading hospitality association - HCIMA. She has done in-depth research in Leadership and Change Management.AHLEI certified trainer
She is presently teaching International Hotel Management and Security management
Manpreet Ramdeva
Graduated in Culinary Arts from College of Hospitality And Tourism, Gurgaon in 2006. and have topped in the college.she has done Advanced Diploma in Culinary Arts from City & Guilds, UK in 2006 – received Distinction.
Completed Certificate and Diploma Level Courses in Teaching, Training from the City & Guilds, UK.
Since January 2007 onwards working with City & Guilds as an External Visiting Verifier.
Worked as a Lecturer of Culinary Arts in College of Hospitality And Tourism with special responsibility to train students in Advance Diploma in Culinary Arts, City & Guilds.
She is presently teaching food production
Neerja Sawhney
Neerja has done her post graduate in economics from Delhi university.she is a certified corporate trainer.Neerja has also done certification from human resource organization U.S.she has 10 yrs corporate and teachinf experience. She is presently teaching communication
Industry experts on our panel
Mr.Sandeep Nanda vice president choice hotels
Chef Sanjeev Jaswal Chef De cuisine, Hyatt Regency, New Delhi
Training and placement
IILM Gurgaon has tied up with Trident Gurgaonand other hotels for sending the students for out door catering training This training gives an opportunity to the students to enhance their learning skills and also enables them to relate class room learning with real practical experiences.The students learnt different types of services,types of cutlery and crockery.The students also learn how to deal with guests,working under pressure,team work.
Our students have also been selected by leading 5 star hotels for a 22 week internship
Facilites
•Well designed lecture halls equipped with the state-of-the-art facilities and equipment to meet the varied teaching needs
• Library stocked with wide range of hospitality books
• Computer laboratories equipped with a network of latest computers and Internet access
• College's Restaurant and Training Kitchens are equipped with the most modern equipments to help our students hone the necessary culinary skills
• Guestroom training is also provided to the students.
Learning and Teaching Methodology
The following teaching methodologies are used to make the learning process interesting and more effective:-
• Class Room Lectures
• Group Discussions
• Case Studies
• Projects and assignments
• Role Plays
• Practical Training
• Industry Training
• Seminars
• Audio Visual Training
• Industry visits
• Guest lecturers
Extra curricular activites
Students are given many opportunities to use their creative energies and develop skills through sporting events, cultural events, and festivals.
Wide ranges of sports activities are on offer to the students to break the monotonous routine
Hostel- The institute provides for off-campus student accommodation separately for girls and boys. The hostels are outsourced to reliable contacts and are exclusively for students. With close proximity to the campus and placed in secure locations, they are ideal for our students. Transportation facility is also available back and forth from the campus to the hostel.
Cafeteria- Providing a place to relax and de-stress, the dining area at IILM is the hub of all social activities. Located at the basement of the institute, it offers a full meal to its students at reasonable prices. The meals are offered both, to the staff as well as the students and are prepared fresh daily. Those looking for a lighter snack can head to the cafeteria which is located just outside the main building. Air conditioned, with sound systems and plug points in place, it offers the students a wide variety of snacks and drinks.
Medical – Medical and first aid facilities are available on campus
Student Speak
Joining IILM was the wisest decision I made. I am learning from the most experienced faculty and also getting hands-on practical experience in the best of facilities-Nikhil Gupta
The training at IILM is making me a ready professional for the hospitality industry-Ayush jamwal
IILM has provided us with the right mix of practical exposure4 and academics-Vipin Singh
ILM has become a home away from home. IILM has helped me to discover myself. A great faculty, modern facilities and a comfortable environment have turned my dream college into a reality.-Dhruv Tara
